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Account Restricted / Temporarily Restricted for safety

We have become aware of both a fake text message impersonating DoneDeal and a fake email impersonating DoneDeal that are being sent out in an attempt to gather login details.

THAT MESSAGE WAS NOT SENT BY DONEDEAL.

Once you entered your login details through that fake link in the text, you had unfortunately given them your DoneDeal username and password. Since then your ads have been tampered with/changed. For this reason, to keep your ads safe, we have temporarily disabled your DoneDeal account.


Important: We recommend that you follow our as set out below to make sure your DoneDeal account and your email account are safe.


Step 1: Make sure your Email Account is Safe

To ensure your email account is safe you need to do two things:

  1. Make sure that emails are not automatically forwarded from your email account to another account.

  2. Change your email password.

Below are specific instructions for the most common email types.

Gmail

  1. Make sure there are no items under “Filters” and “Forwarding and POP/IMAP”. I've included a useful link that may help you with this Click Here.

  2. Change your password.

Hotmail

  1. Make sure there are no items under “Filters” and “Forwarding and POP/IMAP” I've included a useful link that may help you with this Click here.

  2. Change your password.

BT account

  1. Make sure there are no items under “Filters” and “Forwarding and POP/IMAP” I've included a useful link that may help you with this Click here.

  2. Change your password.

Yahoo Email

  1. Make sure there are no items under “Filters” and “Forwarding and POP/IMAP” I've included a useful link that may help you with this Click here.

  2. Change your password.

Step 2: Reset DoneDeal Password We will send you an email to reset your DoneDeal password. Please ensure that you use a completely new password.

Once it's been reset contact us on hello@donedeal.ie and we will lift the restriction on your account. We also recommend that if you use a similar password on other sites you should reset this too!


Not what you were looking for? Contact our Customer Support team today.




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