What DoneDeal has done to increase security
- DoneDeal Customer Support
- May 17, 2021
- 2 min read
Updated: Apr 17
At DoneDeal we take our users' privacy and safety very seriously.
Remember you can help keep DoneDeal safe by contacting us about anything you feel is suspicious or using the Report Ad button, availble on every ad.
Some of the steps we are taking to keep you safe while using DoneDeal are:
Two-Factor Authentication
We have introduced phone-based two-factor authentication (2FA) which enhances security by requiring users to verify their identity via a code sent to their mobile phone. This adds an extra layer of protection beyond just a password, making it significantly harder for unauthorised access even if the password is compromised.
Ratings & Reviews
Ratings and reviews on the platform allow users to share their experiences with buyers or sellers, contributing to a more transparent and trustworthy marketplace. This system helps build reputations, make informed decisions, and fosters smoother, more confident interactions for everyone involved.
Bank account and card details
We do not request your bank account or debit or credit card details in a phone call, text message, email or email newsletter/ezine/promotional email. We may direct you back to the Place an ad section. This is what a legitimate page looks like.
1. Shows what the correct address is and;
2. You can press the Cancel button to go back into your account.
DoneDeal safemail system
When you place an ad and want people to contact you by email, you leave the tick box beside “No email responses for this ad” blank. This means anybody who contacts you through the DoneDeal website and any replies you send are within our safemail system which has been designed to keep DoneDeal users safe.
We advise that you do not give out your email address at any stage e.g. via text message, phone or from within the DoneDeal safemail system.
Some phishing scams start with a text messages asking you to email a person. If you have a smart phone, once you click the email address your email account opens and without realising it you end up emailing the person and are outside the safemail system.
Click to view phone number
We have made it more difficult for scammers to access phone numbers by making sure visitors to an ad on the website must click to view the number. Viewers of ads on app click to call the number.
Need further assistance? Contact our Customer Support team today.
